mightyhitter.com

UltraSurge.com Review

I don’t enjoy writing this report, but can’t help it. If you are coming here for a web hosting service review, you got the bad one, it’s UltraSurge.com. I don’t mind giving it a free link.

Don’t get cornered with cheap web hosting offers because there are rare things such as cheap and reliable. Cheap web hosting just not worth the downtime you will face, and bad customer service you are going to have.

1 year ago, I subscribed to the service at UltraSurge and after few weeks decided not to use it due to the slow connection and downtime. But my bad, I never send them any service termination request. I gave up the service and never mentioned about money back.

But 2 days back, I received a confirmation email from WebServicesBilling.com a.k.a billing [at]sslcatacomb.com;

This email is to notify you that payment for your web hosting account has been received. Your account balance is $0.00. The name that will appear on your credit card statement will be WebServices or WebServicesBilling.com.An invoice for your records is attached. Thank you for your business - we appreciate it very much. Billing Services

to which I responded asking them to stop billing me and negotiate for a refund. I know about the no refund policies… but did I mentioned the negotiation? I had once visited webservicesbilling.com for a complaint, but they request me to give a credit card number. I doubt the security there and did not proceed.
So I received another reply;

Hello,

http://www.ultras...urge.com/policy.html
“All payments are final and nonrefundable!”

http://www.ultras...urge.com/policy.html
“Credit/debit cards will be charged automatically each payment term until a proper request for cancellation is received.”

http://www.ultras...urge.com/policy.html
“Account Cancellation: All account cancellation requests must be sent to sales[at]ultrasurge.com and include the following information:

1. domain name
2. ftp password
3. reason for cancellation
4. desire date of cancellation
5. last 4 digits of the credit/debit card used to pay (use postal code if paid by e-check)

A cancellation confirmation e-mail will be sent to the primary e-mail address on the account. Subscriber’s account cancellation is not complete unless Subscriber receives a confirmation e-mail with a cancellation code. A cancellation code can only be generated if the billing information for the Subscriber has been removed from our system.”

In order to not be charged again next year, simply cancel your account as agreed upon.

And another one email;

Hello,

As stated in the policy You Agreed Upon, if you submit a chargeback your account will be turned over for collections in the amount of the chargeback, 10% annual finance charge, $100 chargeback fee, plus court cost. You agreed to a policy. Follow through with what you agreed upon. If you don’t want your web hosting account, simply cancel it like you agreed to do. There will be no refund. You needed to cancel your account before the start of the next payment term as agreed upon.

It’s all gone just like that, so my so called negotiation was over

I did not wait too long to issue another email for service termination and later have the confirmation email from them;

Domain: xxxxx.com

Cancellation Confirmation: xxxxxxxxx

Additional Comments:
Cancel request appears to have come from an authorized source.

If you should ever choose to come back to us, we will waive the setup fees on any shared web hosting plan.

Come back huh? You still owe me 1 year hosting service remember? NO, thanks.